Delivery & Returns
Standard UK delivery 5-10 working days.
All UK deliveries are dispatched free of charge, using Royal Mail "Signed for" service. Please note, a signature will be required.
Delivery outside the UK:
- Europe, EU Royal Mail Tracked service £12.15, 10-15 working days
- Rest of the World, Royal Mail Tracked service £15, 10-15 working days
Delivery outside of the UK is charged as additional and the delivery charges for each country are shown at checkout. The customer is liable for any import duty.
For queries regarding delivery, please contact us at email@example.com
Can I return or exchange my order?
If you would like to exchange or return the helmet purchased from hedkayse.com then you can return it within 30 days providing it is in its original packaging, the tags are still attached and the helmet is unused.
Please note that we do not refund return postage
How do I make a return?
Parcels that are returned to us remain your responsibility and a refund or exchange will not be given until we have safely received your return undamaged. Please, therefore, consider using a tracked shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund. The cost of return shipping is your responsibility. In the event of defect or an error by Hedkayse reasonable return costs will be refunded to you.
Contact: firstname.lastname@example.org to arrange refunds, returns or exchanges.