Refund policy
Returns
Cancellations
You may cancel your order within 14 calendar days of your order. If relevant, please ensure you retain possession of your order and take reasonable care of it. Hedkayse retains the right to inspect any returns and deduct monies for wear and tear or damage, including where the item has been either checked or used.
Exchanges
Within 30 calendar days of receipt of your order, we will replace an item you ordered from Hedkayse if it is defective or damaged.
Refunds
Upon receipt of your order, if you are not completely satisfied, you can return your order for a full refund within 14 calendar days of receipt of your order. The returned goods must be unused, unwashed and in the original packaging with the original tags attached. Headkayse retains the right to inspect any returns and deduct monies for wear and tear or damage, including where the item has been either checked or used.
Returns
Parcels that are returned to us remain your responsibility and a refund or exchange will not be given until we have safely received your return undamaged. Please therefore consider using a tracked shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund. The cost of return shipping is your responsibility. In the event of an error by Hedkayse reasonable return costs will be refunded to you.
For correspondence on cancellations, exchanges, refunds and returns, please e-mail info@hedkayse.com.
Please address returns to:
HedkayseHarborough Innovation Centre
Airfield Business Park
Market Harborough
Leicestershire
LE16 7WB