Delivery & Returns
Pre Orders - We aim to ship all pre orders within 10 working days of the date listed on the product page.
We aim to ship orders within 10 working days.
Free UK delivery, we use Royal Mail. For your convenience, delivery status email updates are sent out during transit. Please note, a signature will be required.
Delivery outside the UK:
- Europe, EU Royal Mail Tracked service £16, 10-15 working days
- Rest of the World, Royal Mail Tracked service £20, 10-15 working days
Delivery outside of the UK is charged as additional and the delivery charges for each country are shown at checkout. The customer is liable for any import duty.
For queries regarding delivery, please contact us at email@example.com
Export/Import Tax from January 2021
Pre Orders - A refund can be requested at any time before notification of shipment.
Within 30 calendar days of receipt of your order, we will replace an item you ordered from Hedkayse if it is defective or damaged.
Upon receipt of your order, if you are not completely satisfied, you can return your order for a full refund within 30 calendar days of receipt of your order. The returned goods must be unused, unwashed and in the original packaging with the original tags attached. Headkayse retains the right to inspect any returns and deduct monies for wear and tear or damage, including where the item has been either checked or used.
Parcels that are returned to us remain your responsibility and a refund or exchange will not be given until we have safely received your return undamaged. Please therefore consider using a tracked shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund. The cost of return shipping is your responsibility. In the event of an error by Hedkayse reasonable return costs will be refunded to you.
For correspondence on cancellations, exchanges, refunds and returns, please e-mail firstname.lastname@example.org.
Please address returns to:
Harborough Innovation Centre
Airfield Business Park